![]() If you see your JuiceNet device is located there, please force close and re-open the Enel X Way App. This will clear the error and you can proceed. When your JuiceBox is still under configuration.Trying to add your vehicle that does not currently exist in the Enel X Way app vehicle catalog.This will direct you to a new page: "Suggest this EV" - "Would you like to suggest this EV to our support team, so we can add it to the list and help others set up their cars?" (Yes/No) Input all information including vehicle settings and color. Some other countries outside of the US use three-phase. Homes in the US usually have single-phase electrical services while commercial buildings utilize three-phase. at 40A current and 240V approximately 7% of energy is lost due to heat generation within the charging cable, at lower current efficiency may be higher). It is the difference between the energy drawn from the circuit and energy delivered to the vehicle (I.e. Modification of the value will only reflect on the charging history reports you are seeing in Enel X Way app. It's only used in calculations of charging statistics. The charging efficiency is not a setting that affects the charging process. We are working to correct this, but in the meantime, you can go to "My Account" > Under "My Garage" - Add vehicle > "Can't find your vehicle?" > "Add it here" Our entire vehicle catalog did not transfer over to the new App. ![]() If you do not see your JuiceBox in the App, please use this link to complete configuration: If you registered with your existing JuiceNet email, your JuiceBox should automatically link to your Enel X Way account, allowing your charging station(s) to be visible immediately. Please register a new Enel X Way account using the Google or Apple email associated with your EV JuiceNet email. I logged into EV JuiceNet with Google or Apple and Enel X Way App doesn’t recognize that login Please Disable and then Re-enable your charging schedule to initiate charging. If your vehicle is not charging during scheduled times, please verify your scheduled charging period. This should last approximately 30 seconds, and will pause until you reach the scheduled charging window. Please note: When a charging schedule is set on the JuiceBox, there will be a brief window of charging after initial plug in to the vehicle. ![]() I created a new Enel X way account, and now my charger won't follow my charging schedule This will port your existing charging station(s) into your Enel X Way App. Please REGISTER (create) a new account, making sure that you use the same email that is affiliated with your JuiceBox currently. ![]()
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