![]() The new Bold360 suite offers more streamlined integration between proactive sales, customer service and agent assistance, extending the impact of AI from the web and call center through to the front lines so both customers and employees are better supported whether online or in-person.īold360 Service allows companies to support every customer in the channel of their choice – live chat, messaging, email, SMS, social and a conversational chatbot. This new suite of solutions helps bring the best of AI powered bots and front-line employees to all the places customers need them most.” We’re expanding Bold360 to deliver conversational AI to all customer touchpoints – from sales, to service, to post-sale support. “Companies have an opportunity to elevate the experience they provide by moving beyond one-and-done interactions to create continuous engagements with their customers. “Customer experience isn’t just about support anymore – it’s about serving your customer at every point in the journey,” said Paddy Srinivasan, SVP & General Manager, Customer Engagement & Support Solutions at LogMeIn. Built on the award-winning AI-powered Bold360 customer engagement platform, the new offerings - Bold360 Service, Bold360 Advise and Bold360 Acquire - are all purpose-built to help organizations deliver impactful CX from the very first engagement and throughout the customer lifecycle. BOSTON, J(GLOBE NEWSWIRE) - Today, LogMeIn (Nasdaq: LOGM) announced the new Bold360 suite of products, enabling businesses around the world to create next-level customer experiences (CX) wherever customers need it most.
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